INVISION is the leading provider of strategic media software solutions in the United States to both the broadcast network and cable network industries.
INVISION is committed to providing the best possible climate for maximum development and achievement of goals for all employees. While it is our practice to treat each employee as an individual, we seek to develop a spirit of teamwork - individuals working together, to attain a common goal.
INVISION offers a competitive compensation package with full benefits. The position is full time and located onsite at the offices of one of INVISION’s largest clients...
Job Functions
· Provide onsite support for one of INVISION’s largest, multi-network clients.
· Primary liaison to INVISION for all Dealmaker-related functional and technical issues.
· Initial contact for and assessment of all DealMaker issues from both Sales and Traffic operations (Orion) users.
· Enter all issues into client’s ticketing system and follow standard issue/ticket handling procedure.
· Resolve issues independently where possible, including user questions and errors.
· Provide full backup to technical support lead on infrastructure related issues.
· Work closely with users to understand their business process to quickly and effectively resolve complex issues.
· Engage necessary client, Dealmaker, and Orion teams for support services.
· Manage outages and obtain infrastructure services to resolve, ensuring the most effective and efficient resolution.
· Provide full backup to technical support lead on infrastructure related issues.
· Work closely with Orion Support analyst to determine root cause of all user and/or technical issues.
· Escalate high impact issues to INVISION Client Support Manager.
· Take ownership of helpdesk process flow and documentation for setting up new users.
· Support client’s internal Sarbanes Oxley (SOX) testing and reporting.
· Project manage medium sized projects related to Dealmaker.
Candidate must also have the following skills or characteristics:
· Excellent communication and writing skills
· Patience, ability to work under pressure, well organized
· Media ad sales experience (broadcast / cable) required
· Self-starter who can take the initiative and work to agreed upon goals
· Strong work ethic and ability to work in a high pressure environment
· Ability to work independently or manage a team in a variety of situations
· Ability to plan, organize, prioritize and provide reports on progress
· Solutions-oriented
· Honesty, integrity and professionalism
Ideal candidate will have the following background:
· Experience in a Support role within a media ad sales organization.
· Advanced knowledge of the DealMaker applications (ad sales, digital, traffic)
· Knowledge of DealMaker interfaces with various traffic systems
Location: New York, NY
INVISION is an Equal Opportunity Employer.
Please send resume, salary history and position interest to careers@invisioninc.com