INVISION is the leading provider of strategic media software solutions in the United States to both the broadcast network and cable network industries.
INVISION is committed to providing the best possible climate for maximum development and achievement of goals for all employees. While it is our practice to treat each employee as an individual, we seek to develop a spirit of teamwork - individuals working together, to attain a common goal.
INVISION offers a competitive compensation package with full benefits. The position is full time and located in the New York office..
Job Functions
· Be the initial contact for INVISION’s clients in reporting software defect
· Answer user questions regarding the application
· Work on difficult and complicated support issues
· Work closely with the software development team to resolve issues
· Track the status of all issues via INVISION’s internal tracking systems, and steward the resolution through the company
· Verify that identified software fixes have been implemented such that the defect has been repaired
· Participate in ongoing internal Quality Program initiatives related to process improvements
· Assist internal Hotline Support in problem determination and resolution
· Assist internal Release Management to insure timely delivery of client enhancements
· Participate in annual client user conference
Candidate must also have the following skills or characteristics:
· Excellent communication and writing skills
· Patience, ability to work under pressure, well organized
· Media ad sales experience (broadcast / cable) required
· Self-starter who can take the initiative and work to agreed upon goals
· Strong work ethic and ability to work in a high pressure environment
· Ability to work independently or manage a team in a variety of situations
· Ability to plan, organize, prioritize and provide reports on progress
· Solutions-oriented
· Honesty, integrity and professionalism
Ideal candidate will have the following background:
· Experience in a Support role within a media ad sales organization.
· Advanced knowledge of the DealMaker applications (ad sales, digital, traffic)
· Knowledge of DealMaker interfaces with various traffic systems
Location: New York, NY
INVISION is an Equal Opportunity Employer.
Please send resume, salary history and position interest to careers@invisioninc.com